STOP! Before You Call
Toilet clogs and sink clogs: If service man deems the call as a misuse of the tenant the tenant will be charged for the service call. Broken windows and doors: If the repair man deems the damage as a misuse of the tenant the tenant will be charged for the service call. (unless a police report is provided)
Heating and Air: Property manager must be notified of a dirty air filter. Management company will provide and replace the filter. Damage done to the heating and air equipment due to dirty filter or misuse of the equipment may result in tenant fee.
Leaks of any Kind: The property manager should be made aware of any plumbing leaks, water heater leaks and roof leaks immediately.
Premier Properties Realty Group will perform the following procedures in a normal apartment turnover between Residents:
- Complete painting of apartment interior
- General cleaning
- Steam clean carpet
- General Maintenance
New Resident: Within ten days of taking possession of the rental unit, new Resident is required to complete an inspection checklist. Any requested repair or any item that Resident does not wish to be charged as damage against their security deposit should be indicated on the inspection checklist. Resident may attach photos to document damage. Once the completed inspection checklist is returned to the office, Premier Properties Realty Group will send a maintenance technician to complete any requested repairs.
Current Resident: Current Residents are requested to call all routine maintenance in to the office phone number during regular business hours. Any staff member will be happy to take a maintenance request. Premier Properties Realty Group will make every effort to complete requested maintenance within 24 hours when the request is received during regular business hours. However, at times Premier Properties Realty Group may require additional time to complete requested maintenance. Outside contractors may be used to complete some repairs including but not limited to: HVAC repair, appliance repair, electrical repair, plumbing repair, and/or pest control. Timing/scheduling with outside contractors is outside of our control.
Emergency Calls: Premier Properties Realty Group offers after-hours/weekend emergency maintenance. Residents are directed to call the same office number with emergency calls after 5 pm and on weekends. The answering service will forward calls to the on-call maintenance technician. The technician will make contact with the Resident to assess the emergency maintenance request and complete necessary repairs. Please remember, Premier Properties Realty Group may be subject to outside contractor scheduling for some emergency calls. Timing/scheduling with outside contractors is outside of our control.
Pest Control: Premier Properties Realty Group offers on-call routine pest control service at no charge to our Residents. Pest control contact information is given to Resident at move-in and Resident is encouraged to contact the pest control provider directly for scheduling service. Resident should contact the office to report termites.
Thank you for choosing Premier Properties Realty Group and Multi-Pro!